Shipping policy

We are not responsible for delays caused by carriers or customs. Customers are responsible for any customs fees or import taxes associated with their orders. Every reasonable customer who makes an online purchase from another country should be aware of potential customs fees; this is a standard procedure.
Any edits to shipping information must be sent within one hour of purchasing to ensure the changes can be made before the order is processed.
APO (Army Post Office) and AE (Armed Forces Europe) or any armed zone addresses are not acceptable. Please provide an alternative shipping address if available.
If you do not receive your order within the estimated delivery time, please contact our customer service team at hello@duzcorek.com.
When the shipment arrives at your destination and is out for delivery, if there is no response from you to our shipping team’s emails and SMS, we will also make two additional attempts to contact you. After these attempts, if there is still no response, the shipment will be considered abandoned or destroyed, and we will not be responsible for this outcome.

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